Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We currently ship to anywhere in Australia, please get in touch for international shipping details.

How long does shipping take?

We endeavour to process your order within 24 hours. We use Australia Post and various couriers. Please expect standard shipping times of 3 - 4 business days.

How do I track my order?

You will receive notification when your order has been processed and an email with your tracking number. If for some reason you have not recieved this email - please get in touch.

Returns

How do I return an item?

Should there be an issue with your order and you need to return the product, please get in touch and we will promptly send you directions for the process. We do not issue refunds for change of mind due to hygiene reasons.

How long does it take to process my return?

If there is any issue outside of change of mind, we will endeavour to rectify the issue swiftly. Please allow 3 business days.

Can I exchange for a different item?

There is no exchange on our our products do to hygiene standards.

General

What makes tallow different from other skincare ingredients?

Tallow is uniquely compatible with our skin because its structure closely mimics the natural oils (sebum) our bodies produce. Rich in vitamins A, D, E and K, and skin-loving fatty acids, it deeply nourishes, protects, and restores the skin barrier — without clogging pores. Our tallow is sourced from grass-fed, organic beef and prepared using a slow, traditional rendering method to preserve its full benefits.

Are your products suitable for sensitive or problem-prone skin?

Absolutely! Our formulas are crafted with minimal, purposeful ingredients, making them ideal for sensitive, dry, or irritated skin and this includes eczema and psoriasis. Tallow’s natural anti-inflammatory properties, combined with the gentle support of Australian botanicals, help soothe and nourish without harsh chemicals, synthetic fragrances, or unnecessary fillers. Please ensure you choose our Soothe range if you do suffer with eczema or psoriasis or wish to use on children.

How should I store my tallow-based products?

We recommend storing your tallow products in a cool, dry place away from direct sunlight. Because we use pure, natural ingredients without preservatives, keeping products out of heat will help maintain their freshness and texture. You may notice slight natural variations with temperature changes — this is completely normal and a sign of their authenticity.

Can I use your products on my body as well as my face?

Absolutely. Our tallow-based skincare is designed for full-body nourishment. Whether you need deep hydration for your face, hands, body, or even dry heels and elbows, our products deliver multi-purpose care that supports your skin’s natural vitality — head to toe.

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